At A.R.M. Credit Control, our team is growing! We are bringing in even more expertise to strengthen our specialist team.
Tamara Flumignan and Emma Wilkinson are the two newest team members who have joined A.R.M. to meet the growing demand for our unique and highly effective ‘positive approach’ credit control service.
Tamara Flumignan is fluent in Italian and English and has a natural flair for verbal communication. Her warm approach turns the most challenging conversations into positive interactions. Tamara uses her expert knowledge in accounting, general ledger and credit management to assess each individual case and negotiate successful outcomes.
Emma Wilkinson is an expert in accounting and credit control software. In addition to her extensive credit control and customer service experience, Emma is a fine artist. She applies her commitment, attention to detail and calm approach when communicating with customers to achieve positive results.
Increasingly, SMEs are recognising the need to maintain communication with customers when it comes to payment. A.R.M can help ensure payments arrive on time and queries are dealt with promptly, which can really help improve cash flow.
Many large agencies offer a full credit package and are successful in recovering payments from customers, but their approach can have an adverse long-term effect and result in the loss of important customer relationships.
At A.R.M., tact, diplomacy and tenacity is our top priority when dealing with debtors. We don’t use automatic processes, instead our highly knowledgeable team members use their expertise to negotiate with customers and harness positive results.
A.R.M. works with many types of businesses, including printers, web designers, accountants, construction sub-contractors and IT support companies. Contact us today to find out how we can help you maintain and strengthen your customer relationships whilst staying on top of credit control.