Q: We want to keep credit control in house but need help with processes and set up, will you help?
A: Certainly. We can audit current processes and create credit control policies and processes, unique to your business. We assist with the implementation and help you get started – credit control stays in house.
Q: Will our customers send payment to you and you pass it on?
A: No, your customers continue to pay you – we charge a fee for our services based on time requirements and credit control activities agreed.
Q: Do I have to sign a contract?
A: Not necessarily; after the initial debtor review, which is free of charge, you can choose whether to sign a contract or take up our pay-as-you-go service, which allows you to purchase credit control by the hour.
Q: Will I know what’s going on?
A: Absolutely, we will keep you up to date at all times and follow the process agreed with you.
Q: Will you harass our customers?
A: Not at all: our core principle is to respect customer relationships and build a good rapport with your customers’ accounts department. This is the best way to encourage payment and repeat orders.
Q: Will you take over bookkeeping too?
A: No, we work alongside your accounts team and bookkeeper – our speciality is credit control.
Q: Do you take on single invoices and legal work?
A: No, but we might be able to provide tips how to avoid having to take this step, so please do get in touch.